Head north, talk to Charlotte, Frizzie and then go north to the next area. Defeat the folks; go west, north and then north again. Here talk to Damona and Gam and Gee. Then head south and you will have a scene with Charlotte and Gam and Gee. After the scene continue south to the exit. You will now be at the beginning to the HellRealm; talk to Frizzie and Ganconer. In the house enter the room on your right and talk to Charlotte.